With our answers to FAQs, please be confident that most of the problems can be solved by yourself and you will feel better because you can do it.  If your problem persists, our customer service and technical support will be very happy to help you.

 

General questions

 

• What is High Speed Internet and why I need it?

Answer:  our internet is unlimited download and upload, mostly is faster than your current provider. Also our customer service and Technical support is much faster and better than others.

• How is Kayas’ Internet service compared to other Internet provider?

Answer: It is broadband phone, you have to have high speed internet and router. Our phone have full features including caller display, voice mail, call waiting and so on.  Long distance rates are very cheap.

• What is k-Touch Telephone service?

Answer: our phone has more features,  moveable   as long as you have internet, long distance is cheaper.  Disadvantage is that you have to have high speed internet  , also you can not use it when  there is no electricity.

• What are the advantages and disadvantages of k-Touch Telephone service compared to the traditional phone service?

Answer: our phone has more features, moveable as long as you have internet, long distance is cheaper. Disadvantage is that you have to have high speed internet , also you can not use it when there is no electricity.

• How is Kayas’ voice quality compared to other company’s IP phone?

Answer: Our phone voice quality is much better than other’s.

 

 

Sign Up and activation

 

• How do I Sign Up for Kayas service?

Answer: You can sign up online at www.kayascom.com or call us at 1-877-8052927.

• How long will it take to activate my account?

Answer:  5 business days.

 

Equipment and Installation

 

• What equipment are required to us Kaya service and where can I get them?

Answer: You need  modem-router for the internet , you can rent from us, it is free , you just need pay $85 deposit, You need adapter for the kayas phone, you can rent from us, is free, you just need pay  $85 deposit.

• Does Kayas provides installation?

Answer:  It is very easy to install, because all our equipment are pre-configed already, you just need plug the cable. We provide assistance through telephone. But if you need our technical visiting your home to help you, we charge $50 for on site installation.

 

 

Features and Usage

 

• What are the features and how do I use them?

Answer: Mostly is call waiting, voice mail and call forwarding.  Please check our web site to learn how to use it.

 

Billing

 

• Can I choose the billing methods?

Answer:  Yes .

• How to pay my bills?

Answer:  Credit  Card, Internet or telephone banking ( all banks in Canada except HSBC and National), check , PAP( Preauthorization Payment)  and cash at our office.

 

 

Others

 

• Can I use Kayas service when I am traveling?

Answer: Yes, as long as you have high speed Internet.

• Can I change my servie plan?

Answer:  Yes, but only effective from the beginning of next month.  For Kayas phone , is free,  For Kayas Internet, if you change your plan within the contract period, will be $50 fees.

• What is the cancellation policy?

Answer:  You need contact us one month in advance. But If you cancel before the contract expiry date, there is $88 early  termination charge.

• What should I do if I need to move?

Answer: For Kayas phone , is free,  For Kayas Internet, it will be free also.

• Do I benefit from referring someone to use Kayas service?

Answer: We have agent programs, you will get $20 credit on your account.